> ## Documentation Index
> Fetch the complete documentation index at: https://docs.macrovisonomics.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact & Support

> Get help and connect with the MACROVISONOMICS team

# Contact & Support

We're here to help you get the most out of MACROVISONOMICS. Find the support option that works best for you.

## Get Help

<CardGroup cols={2}>
  <Card title="FAQ & Troubleshooting" icon="circle-question" href="/faq">
    Find answers to common questions and solutions to frequent issues.
  </Card>

  <Card title="Video Tutorials" icon="play" href="/tutorials">
    Watch step-by-step guides to learn how to use the platform.
  </Card>

  <Card title="Documentation" icon="book" href="/introduction">
    Browse our complete documentation for detailed information.
  </Card>

  <Card title="Glossary" icon="list" href="/glossary">
    Look up economic terms and indicator definitions.
  </Card>
</CardGroup>

## Contact Us

### Contact Form

The fastest way to reach us is through the contact form on our [landing page](https://macrovisonomics.com). Simply fill in your name, email, company (optional), subject, and message. Your submission automatically creates a support ticket and you'll receive a confirmation email.

### Email Support

For general inquiries and support requests:

<Card title="support@macrovisonomics.com" icon="envelope">
  Our support team typically responds within 24-48 hours on business days.
</Card>

### Support Hours

| Day               | Hours (EST)       |
| ----------------- | ----------------- |
| Monday - Friday   | 9:00 AM - 6:00 PM |
| Saturday - Sunday | Limited support   |

<Note>
  During weekends and holidays, response times may be longer. For urgent issues, please indicate "URGENT" in your subject line.
</Note>

## How to Submit a Support Request

For the fastest resolution, please include:

<Steps>
  <Step title="Describe the Issue">
    Explain what you were trying to do and what happened instead.
  </Step>

  <Step title="Include Details">
    * Your account email
    * Browser and device you're using
    * Screenshot of any error messages
    * Steps to reproduce the issue
  </Step>

  <Step title="Check Your Spam Folder">
    After submitting, watch for our reply. It may land in your spam folder.
  </Step>
</Steps>

## Common Topics

### Technical Support

<AccordionGroup>
  <Accordion title="Chart not loading or displaying incorrectly">
    Please include:

    * The chart URL or search query used
    * Countries and indicators selected
    * Browser name and version
    * Screenshot of the issue
  </Accordion>

  <Accordion title="Search not returning expected results">
    Please include:

    * The exact search query you used
    * What results you expected
    * Screenshot of actual results
  </Accordion>

  <Accordion title="Export or download issues">
    Please include:

    * Chart URL
    * Export format attempted (PNG, SVG, CSV)
    * Browser name and version
    * Any error messages
  </Accordion>
</AccordionGroup>

### Account & Billing

<AccordionGroup>
  <Accordion title="Subscription or payment issues">
    Please include:

    * Your account email
    * Date of the transaction
    * Description of the issue
    * Screenshot of any error messages
  </Accordion>

  <Accordion title="Refund requests">
    Please include:

    * Your account email
    * Date of purchase
    * Reason for refund request

    See our [refund policy](/account-billing#refunds) for eligibility.
  </Accordion>

  <Accordion title="Cannot access account">
    Please include:

    * Email address associated with account
    * When you last accessed the account
    * Any error messages received
  </Accordion>
</AccordionGroup>

### Feature Requests

Have an idea to improve MACROVISONOMICS? We'd love to hear it!

<Card title="Submit Feature Request" icon="lightbulb">
  Email us at **[feedback@macrovisonomics.com](mailto:feedback@macrovisonomics.com)** with:

  * Description of the feature
  * How it would help your workflow
  * Any examples or mockups (optional)
</Card>

### Bug Reports

Found a bug? Help us fix it by reporting:

<Card title="Report a Bug" icon="bug">
  Email **[bugs@macrovisonomics.com](mailto:bugs@macrovisonomics.com)** with:

  * Steps to reproduce the bug
  * Expected behavior vs. actual behavior
  * Browser, device, and OS information
  * Screenshots or screen recordings
</Card>

## Community

### Connect With Other Users

<CardGroup cols={2}>
  <Card title="Community Gallery" icon="images" href="https://macrovisonomics.com/community">
    Explore charts created by other users and share your own.
  </Card>

  <Card title="Twitter/X" icon="x-twitter" href="https://twitter.com/macrovisonomics">
    Follow us for updates, tips, and featured charts.
  </Card>
</CardGroup>

## For Business Inquiries

### Enterprise Solutions

For organizations needing custom solutions, team accounts, or enterprise features:

<Card title="enterprise@macrovisonomics.com" icon="building">
  Contact our enterprise team for:

  * Custom integrations
  * Volume licensing
  * Dedicated support
  * API access
  * Training sessions
</Card>

### Partnerships & Media

<CardGroup cols={2}>
  <Card title="Partnerships" icon="handshake">
    **[partners@macrovisonomics.com](mailto:partners@macrovisonomics.com)**

    For integration and collaboration opportunities
  </Card>

  <Card title="Media & Press" icon="newspaper">
    **[press@macrovisonomics.com](mailto:press@macrovisonomics.com)**

    For media inquiries and press resources
  </Card>
</CardGroup>

## Data & Privacy

### Data Inquiries

For questions about data sources, accuracy, or methodology:

<Card title="Data Team" icon="database">
  Email **[data@macrovisonomics.com](mailto:data@macrovisonomics.com)** for:

  * Data source questions
  * Indicator methodology
  * Data accuracy concerns
  * Custom data requests
</Card>

### Privacy Concerns

For privacy-related matters or data access requests:

<Card title="Privacy" icon="shield">
  Email **[privacy@macrovisonomics.com](mailto:privacy@macrovisonomics.com)** for:

  * Data access requests
  * Data deletion requests
  * Privacy policy questions
  * GDPR inquiries
</Card>

## Response Time Expectations

| Request Type         | Expected Response            |
| -------------------- | ---------------------------- |
| General support      | 24-48 business hours         |
| Billing issues       | 24 business hours            |
| Bug reports          | 48-72 business hours         |
| Feature requests     | Acknowledgment within 1 week |
| Enterprise inquiries | 24-48 business hours         |

## Before You Contact Us

<Tip>
  Save time by checking these resources first:

  * [FAQ & Troubleshooting](/faq) - Solutions to common issues
  * [Documentation](/introduction) - Detailed feature guides
  * [Video Tutorials](/tutorials) - Step-by-step walkthroughs
  * [Changelog](/changelog) - Recent updates and known issues
</Tip>